Frequently Asked Questions
Everything you need to know about FACT. style and service.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific item dimensions.
Are your materials sustainably sourced?
At FACT., we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled synthetic fibers.
Can I modify or cancel my order?
Orders can be modified or canceled within 60 minutes of placement. After this window, our warehouse begins processing for rapid delivery.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.